See For Yourself
Watch a demo that walks you through the Optimal DX Software’s interface, its capabilities and how it can help improve your practice.
Account and Plan FAQs
See if your question about your account or plan has been asked before.
What is the ODX Premium Membership and how do I upgrade??
The ODX Premium Membership is a feature we built into the ODX Platform to accommodate multi-practitioner clinics, staff users that enter data, or multiple clinics in different geographical locations.
The main ODX Premium Member, the admin, can add practitioner and staff users to their accounts. This provides them with an admin interface to manage their users. It allows for unified branding across accounts, sharing Blood Test Credits, or setting up Blood Chemistry (Unlimited) add-ons for all practitioners. This allows unlimited blood tests to be added to the platform and the ability to integrate with one or more of our labs, so blood test results are entered automatically into the software.
Visit your Billing Page and click the "Upgrade to Premium" link to get started!
How can I cancel my account?
Although we would hate to see you go, you may cancel your ODX Membership at any time.
Visit the billing page in your ODX Platform account and click the three vertical dots next to "Invoices" on the right-hand side of the page. A link to "Cancel Your Account" will appear. Click that and follow the directions to close your account.
You’ll continue to have access to your membership, your credits, and any add-ons you have purchased up to the date of your renewal, after that, your account will be permanently closed.
Canceling your ODX Membership will permanently close the account. We do not allow account reactivations. If you want to maintain access to your patients, lab tests, treatment plans, "My Products", etc. we recommend that you keep a $20/month ODX Membership. This allows you to add future blood tests on a Pay-As-You-Go basis rather than keeping a monthly Blood Chemistry (Unlimited) add-on.
Please Note:
- NO LONG TERM CONTRACTS – we do not have long term contracts so you can cancel your account and subscription at any time
- RECURRING SUBSCRIPTION – The Optimal DX Software is a recurring subscription service and charges will continue until your account has been canceled.
- NO REFUNDS – We are not able to provide refunds based on the sensitive digital nature of the online services provided. If you cancel in the middle of your subscription cycle, your account will remain open until the date of the renewal at which time it will automatically close.
Is there a contract for a specified period of time?
We do not have a long-term contract for becoming a user of our software. We offer a no-contract monthly ODX Membership at $20/month, which provides you with a Pay-As-You-Go experience for purchasing blood test credits to add a blood test into the software. Once that blood test has been entered, you can do many things:
- Run a Functional Health Report
- Build a health concern-specific treatment plan based on the analysis of the blood test
- Send a prescription to Fullscript
- Run a Health Improvement Plan
The cost of a blood test credit is $45
We also have a Blood Chemistry (Unlimited) Add-On, which allows you to add in unlimited blood tests for a flat fee of $197/month
If I cancel my account can I reactivate it at a later date?
Company Policy Statement on Non-Reactivation of Closed Accounts
In alignment with our commitment to uphold the security and integrity of electronic protected health information (ePHI), our company strictly adheres to a non-reactivation policy for closed accounts. This policy is a critical component of our efforts to mitigate legal and compliance risks, and it is essential for maintaining robust access control and audit mechanisms as mandated by the Health Insurance Portability and Accountability Act (HIPAA). We believe that firmly adhering to this policy is a prudent practice that significantly contributes to the protection of patient privacy and the security of health information. As such, once an account has been closed, it will not be reactivated under any circumstances. This stance reinforces our unwavering dedication to ensuring the highest standards of data security and regulatory compliance.
Canceling your ODX Membership will permanently close the account. If you want to maintain access to your patients, lab tests, treatment plans, "My Products", etc. we recommend that you keep a $20/month ODX Membership. This allows you to add future blood tests on a Pay-As-You-Go basis rather than keeping a monthly Blood Chemistry (Unlimited) add-on.
How do I reactivate my account?
Company Policy Statement on Non-Reactivation of Closed Accounts
In alignment with our commitment to uphold the security and integrity of electronic protected health information (ePHI), our company strictly adheres to a non-reactivation policy for closed accounts. This policy is a critical component of our efforts to mitigate legal and compliance risks, and it is essential for maintaining robust access control and audit mechanisms as mandated by the Health Insurance Portability and Accountability Act (HIPAA). We believe that firmly adhering to this policy is a prudent practice that significantly contributes to the protection of patient privacy and the security of health information. As such, once an account has been closed, it will not be reactivated under any circumstances. This stance reinforces our unwavering dedication to ensuring the highest standards of data security and regulatory compliance.
Canceling your ODX Membership will permanently close the account. If you want to maintain access to your patients, lab tests, treatment plans, "My Products", etc. we recommend that you keep a $20/month ODX Membership. This allows you to add future blood tests on a Pay-As-You-Go basis rather than keeping a monthly Blood Chemistry (Unlimited) add-on.
What does the ODX Membership give me? Is it Pay-As-You-Go?
The ODX Membership gives you some immediate benefits:
- Add your practice to the ODX Practitioner Directory
- Get referrals through the directory
- Access all 4 of our Reference Guides, including the very latest online version of Dr. Weatherby's ground-breaking blood chemistry and CBC reference book
- Ask questions using our AMA Feature (Ask-Me-Anythiung) and have the ODX research team do the research for you. Results are published in our Knowledgebase or on one of our blogs
- Ability to purchase Blood Test Credits and use the analysis software on a Pay-As-You-Go basis.
As mentioned above, the ODX Membership at $20/month provides you with a Pay-As-You-Go experience for purchasing blood test credits to add a blood test into the software. Once that blood test has been entered, you can do many things:
- Run a Functional Health Report
- Build a health concern-specific treatment plan based on the analysis of the blood test
- Send a prescription to Fullscript
- Run a Health Improvement Plan
The cost of a blood test credit is $45
We also have a Blood Chemistry (Unlimited) Add-On, which allows you to add in unlimited blood tests for a flat fee of $197/month
FBCA Mastery Training Program FAQs
See what questions we hear the most about our FBCA Mastery Training Program.
Do you offer any kind of functional blood chemistry training program?
Yes. Optimal DX offers the FBCA Mastery Training Program personally taught by Dr. Weatherby. We offer two tracks: A non-certified track, which provides just the knowledge portion of the course, and a certified track, which provides practitioners with the opportunity to sit for an exam, a certification attesting to their mastery of Functional Blood Chemistry Analysis and three free months of access to the Optimal DX Software platform at the Professional level.
Once I sign up, when does the training start?
As soon as you register and set up your ODX Academy login, you can log in to the training and begin! Modules 1 and 2 are live right away and a new training module is added every week. You’ll get an email from Dr. Weatherby when the next module is live.
How is the training delivered?
The training program is accessed through our online training center of ODX Academy and starts the day you enroll. Each week, you’ll gain access to a new training module. Each session focuses on a specific body system with a lesson on Functional Physiology, Know Your Biomarkers, and a series of sessions on how to recognize blood chemistry patterns associated with dysfunctions in that particular body system. We have structured this as an online event to make this training more convenient and more affordable. You can take this training in the comfort of your office or home and access the training sessions 24/7 from our training site.
Are the training sessions held at a specific time and day each week? What’s the schedule?
No, the training sessions are not taught in real time. A new training session video is released every week. You’ll get an email notifying you when you can access the latest session. Plus, you get lifetime access to the training material, so don’t feel you have to keep up with the pace of the program!
How long do I have access to the training material?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like.
I won’t be able to make many of the training sessions. Can I get access to them later?
The training sessions are not live! Each session has been recorded and the training material is made available to enrollees in our online training center: The ODX Academy. The training includes streaming video of the presentations and audio downloads of all sessions in MP3 format. This way, you have 24/7 access to this archive from any computer anywhere in the world through your ODX Academy account.
What will I receive if I sign up for the Certification track?
If you successfully complete our Certification Track, you will become a Certified Functional Blood Chemistry Analyst. We will present you with a formal certificate authorized by Dr. Weatherby and the ODX Academy. In order to receive this certification, you must take all the courses, pass all the session quizzes, pass the final exam, and submit a full case presentation. We will review your case study and get you some feedback. We will then email you a copy of your certificate. Additionally, you’ll gain three free months of access to the Optimal DX Software platform at the Professional level, and up to 35 hours of Continuing Education credits!
Can I earn Continuing Education credits?
For those of you on the Certification Track, you can get CEUs for taking the training. The FBCA Mastery Training Program has received approval for 35 Category 1 hours of Continuing Medical Education from the Oregon Board of Naturopathic Examiners, which is considered a source of CEUs for NDs throughout the USA, and this course has also been approved by the California Acupuncture Board, Provider Number 1546, for 35 Category 1 hours of continuing education for LAcs.
Does this training include treatment protocols?
No, the training does not include treatment protocols. Dr. Weatherby may mention favorite supplements and/or treatments along the way, but this training is focused on assessment and diagnosis. We believe you will get a more thorough grounding in treatment from other experts.
What's "Ask Me Anything"?
For those of you on the Certification Track, you get 3 months of free access to the ODX software. This gives you access to "Ask Me Anything". This is a feature built into the ODX software application. It's a way to get answers to your training questions. Simply log in to the ODX Software and ask your questions! Dr. Weatherby and his research team will dive into the questions and answer them in the ODX Knowledgebase. You will get an email notifying you that your question has been answered.
