Last Updated April 8th, 2020
Optimal DX understands that storing our data in a secure manner is essential. Optimal DX stores personally identifiable information (“PII”) and other data using industry-standard physical, technical and administrative safeguards to secure data against foreseeable risks, such as unauthorized use, access, disclosure, destruction or modification. Please note, however, that while Optimal DX has endeavored to create a secure and reliable website for users, the confidentiality of any communication or material transmitted to/from the Website or via e-mail cannot be guaranteed. Read our complete Data Security Policy.
Note on GDPR Compliance
Optimal DX will adhere with the General Data Protection Regulation (the “GDPR”) adopted by the European Union. Namely, at any time, you may, subject to the applicable limitations of the GDPR:
- request restriction or, or withdraw your consent regarding, the processing or use of your personal information.
- request access to and rectification of your personal information.
- request that your personal information be erased.
- request details of the personal information we hold about you.
Note on HIPAA Compliance
Optimal DX provides the web-based Software Application to customers who enter into an Optimal DX Service Agreement (“Customers”), who then authorize Software Application users, including physicians, physician assistants, nurse practitioners and non-physician staff members (“Authorized Users”). Customers and Authorized Users are responsible for determining uses and disclosures of patient medical information maintained in the Software Application, in accordance with their legal and professional responsibilities as health care professionals and state and federal medical privacy laws, including the federal Health Insurance Portability and Accountability Act (“HIPAA”), and, as applicable, the GDPR. To the extent that Optimal DX receives or maintains patient medical information in the course of providing the Software Application, that information is secured, used and disclosed only in accordance with Optimal DX’s legal obligations as a “business associate” under HIPAA.
Information We Collect or Receive
When you utilize the Services, we may collect certain information directly from you that you provide to us, as well as, information that is automatically or passively collected from other sources, such as from your browser or device.
Personal Information Provided by You
Automatically Collected Information and Anonymous Information
Each time a visitor comes to the Website, Optimal DX collects some information to improve the overall quality of the visitor’s online experience. An Internet Protocol (“IP”) address is a number that automatically identifies the computer/device you have used to access the Internet. The IP address enables our server to send you the web pages that you want to visit, and it may disclose the server owned by your Internet Service Provider. Optimal DX may use IP addresses to conduct website analyses and performance reviews and to administer the Website. When you access the Services, logs used to help us diagnose problems with our server, to administer the Website, and to otherwise provide our Services to you, may automatically collect standard web log entries for each page served, including your IP address, page URL, browser type, and language, access times, referring website addresses, information you search on the Website, date and timestamps associated with Website access and usage, system configuration information, metadata concerning the files that you upload/download, and other interactions with the Website and/or Services. Some of our products may store data locally on your computer (preferences, connection settings, image metadata). Checking for updates to our Services also sends computer identifying information.
Many electronic devices track real-time location-based information. Some files you share may are embedded with this location information. If you do not wish to share this information, do not upload those embedded files and/or turn off that feature on your device.
When you make purchases on the Website, and at other times in your use of the Website, we make ask you to provide information which may personally identify you and/or allow us to contact you, such as your name and email address, user name and password, billing address, credit card number, applications purchased, date of purchase, and information about your computer and software.
When you sign into your account to use the Services, we use certain tracking technologies, such as cookies, to store your sign-in information.
How We Use or Disclose Information
Operation of Services and our Business
Communications with you
We may use your information for communications with you, such for as sending confirmation emails, authenticating your purchases, and for marketing of our Services to you. We distribute a e-mailings via the email address you provide to us. If you no longer wish to receive this newsletter from us, you may “unsubscribe” by following the instructions in the email.
We use information to monitor and analyze use of the Services, to reduce fraud, software piracy, and protect our users and customers, and verify a user name and administer your use of the Services.
Optimal DX collects aggregate queries for internal reporting and also counts, tracks, and aggregates the visitor’s activity into Optimal DX’s analysis of general traffic-flow at the Website. To these ends, Optimal DX may merge information about you into aggregated group data. In some cases, Optimal DX may remove personal identifiers from PII and maintain it in aggregate form that may later be combined with other information to generate anonymous, aggregated statistical information. Such anonymous, group data may be shared on an aggregated basis with Optimal DX’s affiliates, business partners, service providers and/or vendors; if it does so, Optimal DX will not disclose your PII.
Cookies and Tracking
Third Party Service Providers, Referrals, and Links
Children’s Privacy Protection
Persons under the age of majority in their applicable jurisdiction are not eligible to use our Site without the supervision of a parent or guardian. Optimal DX does not permit children under the age of 13 (or such lesser age as provided by the applicable jurisdiction) to use or access our site. Optimal DX will not knowingly collect personal information from children under the age of 13 (or such lesser age as provided by the applicable jurisdiction). If you have reason to believe that a child under the age of 13 (or such lesser age as provided by the applicable jurisdiction) has provided personal data to us without parental consent, please contact us as provided below.
Owner and Data Controller
Optimal DX LLC
32 Grout Road
Hartland, VT, 05048 USA
Attn: Data Protection Officer
Owner contact: https://optimaldx.com/contact